At FPG, we are committed to providing the best customer service and support services as being passionate, professional and committed to solving our customers support issues from the customers perspective. This means everything to us…. from closing of sales, implementation, after sales and beyond. To this end, we have invested in a full-fledge Customer Service Centre that manages our customer support issues leveraging the world-class ITIL processes and staffed by extremely efficient and effective call centre professionals.
Ours is a one-stop shop for all things support, covering incident logging and management from start to finish as well as having knowledge base to encourage faster incident resolution through customer self-service as may be required.
To reinforce the culture of service excellence, we do carry out customer satisfaction surveys from time-to-time to make sure we feel the pulse of our customers and to keep improving our service quality continuously. Our saying, ‘’Happy Customer, Happy FPG’’ is very dear to us.