Flexip Group (“us”, “we”, or “FPG”) is the owner and publisher of the internet resource www.flexipgroup.com (“Website”) and the software and applications provided by FPG (together with the Website, referred to as the “Services”).

We firmly believe that everyone should have the same basic privacy rights, regardless of where they reside in the world. Hence, we consider all information relating to them that is linked or linkable to them by FPG to be “personal information”. This indicates that personal data comprises information that directly identifies you, such as personally identifiable information (“PII”) and/or financial information which may be confidential or sensitive, as well as information that does not expressly identify you but may be used to identify you. According to this Privacy Policy, aggregated data is considered non-personal information.

We created this Privacy Policy (“Privacy Policy”) to express our commitment to the safety of your privacy and personal information. This privacy policy explains how we collect, use, treat and protect user data and personal information. This Privacy Policy only applies to information and data collected or processed through our Services and does not apply to any other information or data collected or processed by third parties who provide products and services on our Services (“Service Providers”) or affiliated organizations (“Affiliates”), third party web pages, or websites, products, or services to which we link that do not display a direct link to this Privacy Policy. We are not responsible for the content or privacy practices of third-party websites, online services, or mobile applications.

Your Privacy Rights

In accordance with applicable law and jurisdiction, you may have the right to: (i) enquire whether we are processing your personal information; (ii) access or get a copy of your personal information; (iii) request the modification of any incomplete, incorrect, or incorrectly processed personal information; (iv) refuse or limit how we use your personal information; (v) request that  we send your personal information to another organization; (vi) withdraw your consent to collect, store, process or share your personal information; and (vii) request that we erase or delete the personal information we hold about you.

We may not be able to grant your request where we are legally obligated to keep your personal information to comply with law. In some cases, such as when you ask us to erase or delete your information that is under investigation for security issues, we may refuse to comply with requests if doing so would compromise our ability to use data lawfully for anti-fraud and security purposes. Your privacy request may also be rejected if it endangers the privacy of others, is frivolous or vexatious, or would be extremely difficult to implement. If you would like to exercise any of your privacy rights, please contact us using the information provided in the “Contact Us” section.

Consent

You consent to the data practices described in this Privacy Policy by using our Services. The information captured in this privacy policy may vary from time to time. If we decide to update this privacy policy, we will let you know by putting the new version of the privacy policy on the Website, unless another method of communication is mandated by law.

Personal Data FPG Collects from You

At FPG, we believe that you can have great products and great privacy. This means that we endeavour to collect only the personal data that we need. The personal data FPG collects depends on how you interact with our Services.

When you request information, create, modify, or log into your account, request Services, make a purchase or subscribe for a plan, enter into a service provider agreement, fill out a form on the Website or any Flexip Group Service, interact with customer support (including via social media), participate in an online survey, join or enroll for an event, you sign up for any newsletters or other materials through our Services, or interact with us in any other way, we may collect a variety of information including but not limited to:

1. Account and Contact Information: Your name, phone number, email address, business address, business registration number, payment information, other contact information or any other personal information you choose to provide. To access some of our services, we may also collect information such as gender, date of birth, photograph and/or physical address where applicable. As part of our Know Your Customer (KYC) process, we may collect other information such as government-issued valid ID, business registration and owners’ information, and other related information as required by law that would enable us to properly verify you.
2. Device Information: We may collect the following information when you use our Services on your computer, mobile phone or other devices: device type, device settings, device model, screen resolution, IP address, hardware models and IDs, other unique identifiers, operating system version, network connection type, language, browser type, the request type, the content of your request, etc. We may also collect and store information locally on your device via the browser web storage and application data caches.
3. Usage Information: When you use our Services, we may collect data about you, your computer or device, and your activity on our website. This data may include your browser type, browsing history, crash data, referring URL or webpage address, the advertisement you clicked, the date and time you logged in, the features you used or have been using, your search history, performance, diagnosis, and other usage information on how you interact with the Services, other users and us.
4. Location Information: Based on your device settings, we may acquire information about your precise location when you use the Services. Your IP address may also be used to determine your approximate location. If you disable the geolocation capability, you may be unable to access certain features of the Services that require location information.
5. Payment Information: While we receive electronic payment on our Services, we do not store your payment information on our Services or servers. Payments are acquired and processed via a secure third-party payment gateway. Your information will be provided directly to our third-party payment processors who will use and manage your payment information in accordance with their respective Privacy Policies.

When using the Services, we may request access to your internet service, camera, and photo gallery. In connection with Service Provider, we may store information on calls and SMS such as the time and date of the call or SMS, the phone numbers of the parties, and the SMS message’s content when using our Services. If we needed to collect or use this information, we would get your permission.

You are not required to provide the personal information that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

Personal Data FPG Receives from Other Sources

We may collect your data when your information is provided to us through a third-party application, service or website.

How We Use Your Personal Data

FPG only uses your personal data where we have a solid legal justification for doing so. Our main goal in gathering, storing, utilizing, and disclosing your Information is to fulfill our legitimate business needs and give you a secure, convenient, effective, and personalized experience when using the Services. We also use your personal data to communicate with you, and with your permission, we may use your personal information for other purposes.

We use your personal data to achieve the following:

1. Power Our Services: To give you access to our Services and customer support, including but not limited to account verification and operational tasks like account management, data analysis, troubleshooting, system maintenance and to build new Services or improve our offerings.
2. Process Your Transaction: To keep track of account activities, billing and payments, and to get in touch with you for account-related issues.
3. Communicate With You: To reply to communications, contact you about your transactions or account, request information, resolve disputes or technical issues, get feedback, sell our products and services, or deliver other related information. We may use your personal information to send essential announcements, such as communications regarding invoices, payments, and changes to our terms, conditions, and policies.
4. Security and Fraud Prevention: To verify your identity to avoid impersonation, detect and prevent fraud, spam, illegal content, or abuse and other unauthorized or unlawful activities, which include but not limited to the violation of third parties’ intellectual property rights.
5. Comply With Regulations: To abide by existing law and regulations, respond to legitimate government requests or attend to other legal and security matters.
6. To enforce our Terms of Service and any other agreements relating to our Services.

How We Share Your Personal Data

We may share your personal information to our affiliated businesses, service providers working on our behalf, our partners, developers, and publishers, as well as other parties. We do not sell your personal information nor share it with third parties to meet their promotional needs.

1. FPG Subsidiaries and Affiliated Companies: We may share your personal data with FPG subsidiaries and affiliated companies for various services, including but not limited to data validation, processing, centralization and storage, payment processing, logistics and other related purposes.
2. Service Providers: We may share your personal information with our third-party service providers, including but not limited to vendors, consultants and marketing partners for KYC verification, SMS and email services, data processing, data analytics, web analytics, advertisement, and other services. Our service providers are obligated by contract to use your personal information that we shared with them in line with this Privacy Policy and in line with our directives. They must erase or return the personal data once they have completed our request and are not permitted to use it for their own reasons.
3. Others: We may disclose your personal data where it is considered appropriate to enforce our terms and conditions or to safeguard our business or users, or in the case of a restructuring, merger, or unlikely event of sale. Additionally, we may reveal information about you if we determine it is necessary or appropriate for reasons of public safety, national security, law enforcement, or other related concerns, and where there are other legal reasons to do so.

How We Protect Your Personal Data

Considering the nature of your personal information, how they are processed and accompanying threats, we employ administrative, physical and technical measures including but not limited to data encryption to secure your personal data from unauthorized access, loss, theft, abuse, and alteration. While we are constantly improving these security measures to avoid a breach of security and to ensure that your personal data remain secure, we cannot entirely guarantee that your data will not be compromised in the information storage or intercepted during processing. If any data under our control is compromised due to security breach, we will investigate the situation and inform the affected individuals or parties, report the incident to appropriate regulatory bodies within 72 hours of awareness of the data breach, and take other actions in accordance with any applicable jurisdictional laws and regulations.

Children Personal Data

FPG recognizes the value of protecting children’s personal information, which is what we define as any person under the age of 13 or the legal equivalent in your country, hence, we do not collect personal data from minors nor provide services to individuals under the age of 13 years. We will delete the personal information of a minor under the protected age from our records as soon as we detect that it was provided.

Use of Cookies

Our Services may use cookies to store certain non-sensitive information about you for technical administration of the Services, research and development, and user administration which include making specific features available to you, and to understand how users interact with our Services. The cookies do not store your personal information and you can disable cookies via your browser options. If cookies are disabled, you may be restricted from or have limited access to some features on our Services.

Transfer of Personal Data Between Countries

If we need to transfer your personal information between countries, we will ensure that your data is handled securely and in accordance with this Privacy Policy and in compliance with applicable legal requirements. Where there are no adequate controls and safeguards in place, we will not allow the transfer of your personal data to another country.

Contact Us
If you have any questions about FPG’s privacy policy, how we treat your personal information, how to exercise your privacy rights, or would like to submit a complaint, please contact us at info@flexipgroup.com.